Refunds and Exchanges
Due to the nature of our products,all sales are final. We will, however, exchange items that are damaged
or broken due to faulty parts, at our discretion. Please contact us
if you have a question or problem with your purchase.
Damage
caused by wear and tear, or over time
Purchases that are
damaged due to wear and tear, or aquire damage over an extended period
of time may be repaired at the customer's expense.
We will
make all attempts to repair the original item. However, in some cases,
it may be impossible to repair the damage and a new one may,
if possible, be crafted at additional costs.
We are not responsible
for any damage recieved during shipping. Shipping insurance is available
and strongly recommended.
Privacy Policy
We respect you and your right
to privacy. We understand that you do not wish to receive unrequested
information from us, or from anyone else. We do not sell or trade
any customer contact information. Such
information includes-but is
not limited to names, e-mail addresses, phone numbers, or mailing
addresses.
Any information obtained during business corespondences
or transactions shall remain confidential. All contact information
will be used solely to conduct services or purchases for Twisted Leather(AmericanTwistedLeather.com).
Any generic customer information willingly
given in a comment or testimonial (state, country, first name, comments,
etc) may be publicly posted throughout our website. However, we will
never post e-mail or mailing addresses, last names, or phone numbers.
All
electronic payments fall under the privacy policy of PayPal. You can
find this policy at the PayPal website (
www.paypal.com). Twisted
Leather
(AmericanTwistedLeather.com) will not be responsible
for online billing information, credit card information, bank account
information, or any other information given by the customer to use
and access the services of PayPal. We will never ask for this information
or any information regarding your secure account with PayPal.
These
terms are subject to change with or without notice in the event that
such a change is warranted. We take your rights, as a customer, very
seriously.
